How did Charlene Li decide to frame social media as a 'groundswell' in business?
Around the Web·el mes pasado

Groundswell

Groundswell
La conversación entre lectores ya está abierta. Un autor verificado puede sumarse después de reclamar este perfil.
How did Charlene Li decide to frame social media as a 'groundswell' in business?
Did anyone else find the examples of companies successfully leveraging social tech inspiring?
What do you think led to the decision to focus on the power of customer voice rather than corporate messaging?