Beim nächsten Gespräch läuft alles besser: Selbstbewusst, effektiv und authentisch kommunizieren - Der SPIEGEL-Bestseller des Kommunikationsexperten mit über 6 Mio. Follower*innen

I'm curious about the personal experiences or research that led to emphasizing conflict reduction as a key to better communication.

Some of the strategies seemed simple but I wonder how well they hold up in high-stress or emotionally charged situations.

It feels like a fresh take, but I'm interested in whether these techniques are meant to replace or complement classic negotiation tactics.