值得信赖的顾问：成为客户心中无可替代的人

The book emphasizes qualities like empathy and integrity, but I wonder what led to these being prioritized over others. Was there a particular experience or research that shaped this selection?

The case studies felt very practical and relatable, making the concepts more tangible. Which examples resonated most with others, and did they change how you approach client relationships?

Most business books focus on strategies and tactics, but this one dives into trust-building as a core skill. I'm curious about what motivated that emphasis and how it was developed.