What inspired the author to focus on communication with difficult people?
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Tongue Fu!

Tongue Fu!
Okur tartışması şimdi açık. Doğrulanmış yazar bu profili talep ettikten sonra katılabilir.
What inspired the author to focus on communication with difficult people?
Did anyone else find the practical exercises helpful but challenging to implement consistently?
How do you think the principles in this book apply to high-stakes or emotionally charged conflicts?