Эмоциональный интеллект (HBR's 10 Must Reads: On Emotional Intelligence)

The book emphasizes EQ as crucial for leaders, but I'm curious about real-world examples where it made a tangible difference.

The techniques seem useful, but I wonder how easy they are to implement consistently in a busy work environment.

The emphasis on professional development makes me curious whether their approach is rooted in specific research or personal experience.