How did the author decide which case studies to include in this book?
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This is Service Design Thinking
This is Service Design Thinking
A discussão entre leitores está aberta agora. Um(a) autor(a) verificado(a) pode participar depois de reivindicar este perfil.
How did the author decide which case studies to include in this book?
What inspired the emphasis on co-creation and customer involvement in service design?
Did anyone find the tools and frameworks easy to apply in real-world projects?
