What inspired the author to focus on communication with difficult people?
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Tongue Fu!

Tongue Fu!
독자 토론은 지금 열려 있습니다. 인증된 작가는 이 프로필을 신청한 뒤 참여할 수 있습니다.
What inspired the author to focus on communication with difficult people?
Did anyone else find the practical exercises helpful but challenging to implement consistently?
How do you think the principles in this book apply to high-stakes or emotionally charged conflicts?