What inspired the emphasis on customer-centric design in this book?
Around the Web·지난달


독자 토론은 지금 열려 있습니다. 인증된 작가는 이 프로필을 신청한 뒤 참여할 수 있습니다.
What inspired the emphasis on customer-centric design in this book?
Did anyone else find the section on team empowerment particularly eye-opening?
How did the author decide which case studies to include?