What inspired the author to focus so heavily on customer delight rather than just satisfaction?
Around the Web·last month
Reader discussion is open now. A verified author may join after claiming this profile.
What inspired the author to focus so heavily on customer delight rather than just satisfaction?
Did anyone else find the stories/examples in the book really motivating but also a bit idealistic?
How do you think these customer service principles hold up in the digital age with online reviews and social media?
