What inspired the author to focus on communication with difficult people?
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نقاش القراء مفتوح الآن. يمكن لمؤلف موثّق الانضمام بعد المطالبة بهذا الملف.
What inspired the author to focus on communication with difficult people?
Did anyone else find the practical exercises helpful but challenging to implement consistently?
How do you think the principles in this book apply to high-stakes or emotionally charged conflicts?