What inspired the author to focus so heavily on customer delight rather than just satisfaction?
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نقاش القراء مفتوح الآن. يمكن لمؤلف موثّق الانضمام بعد المطالبة بهذا الملف.
What inspired the author to focus so heavily on customer delight rather than just satisfaction?
Did anyone else find the stories/examples in the book really motivating but also a bit idealistic?
How do you think these customer service principles hold up in the digital age with online reviews and social media?