What inspired William Ury to develop the 'Getting Past No' five-step approach?
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Getting Past No

Getting Past No
نقاش القراء مفتوح الآن. يمكن لمؤلف موثّق الانضمام بعد المطالبة بهذا الملف.
What inspired William Ury to develop the 'Getting Past No' five-step approach?
Did anyone else find the step-by-step process easy to apply in real-world negotiations?
How does this method handle negotiations where emotions run high?